REMEMBER, IT'S JUST A GAME

We at Batavia Downs Casino have a moral, social, and business responsibility to promote responsible gaming and to strictly enforce the minimum legal wagering age. Management at Batavia Downs Casino is trained to recognize and respond appropriately when a guest’s gambling problem becomes apparent.

If you feel that you have a gambling problem and need assistance, we can help. Our voluntary self-exclusion program is available on property and further assistance is available from the Office of Alcoholism and Substance Abuse Services, which can be reached at 1-877-8-HOPENY, or by visiting their website www.oasas.state.ny.us

BATAVIA DOWNS CASINO'S EXCLUSION PROGRAM

WHAT IS THE SELF-EXCLUSION PROGRAM?
The program was established to allow people who may have a gambling problem to voluntarily exclude themselves from wagering activities at Batavia Downs Casino and all video lottery gaming facilities in New York State.

HOW DO I GET PLACED ON THE SELF-EXCLUSION LIST?

You may obtain information and an application form by using one of the following methods:

1. Click HERE for a self exclusion form.

2. By contacting the security department at Batavia Downs Casino at (585) 343-3750 (Ext. 296) and requesting the forms be mailed to you.

3. Visit Batavia Downs Casino and request to speak with the Manager On Duty or the Security Supervisor. You must complete the self-exclusion form in its entirety and provide identification that includes your signature and either a photograph or physical description of yourself. When you file the form, you will be photographed. This photo and other identifying information will be displayed to employees in non-public areas to assist with enforcement of your request.

CAN I JUST MAIL BACK THE COMPLETED FORM?
Yes. If you send it via mail, you must have a notary public sign the form attesting that the picture of the person included and the signature on the form is yours. It should then be mailed to:

Batavia Downs Casino
Attn: Security Department
8315 Park Road
Batavia, NY 14020

WHAT HAPPENS IF I GO TO BATAVIA DOWNS CASINO AND PLAY?
After you are placed on the self-exclusion list, property personnel may refuse to accept your wagers or ask you to leave the gaming area. If you do gamble, you would be unable to collect any winnings or recover any losses. Additionally, you will not be able to receive complimentary goods or services or participate in promotional offerings.

HOW LONG WILL I BE ON THE SELF-EXCLUSION LIST?
That is up to you. When you request self-exclusion, you will choose whether you want to be excluded for a minimum of one year, three years, five years. After that time expires, you may ask to have your gaming privileges reinstated.

FOR MORE INFORMATION
For more information on the process, please call (585) 343-3750 security department at: Extension 296